Frequently Asked Questions
Everything you need to know before your next expedition.
What is your return policy for technical climbing gear?
We offer a 30-day return window for most items. However, for safety reasons, life-safety equipment such as climbing ropes, harnesses, and carabiners cannot be returned once the original packaging has been opened.
Do you offer international shipping for heavy equipment?
Yes, Mount Everest ships worldwide. Shipping costs and delivery times vary by destination and package weight. You can calculate the exact shipping fee at checkout.
How do I know which size of hiking boots to order?
We recommend measuring your feet at the end of the day and referring to our detailed size guide. For high-altitude boots, many climbers prefer to go up half a size to accommodate thick thermal socks.
Are your products covered by a warranty?
All products sold by Mount Everest are covered by a minimum 1-year manufacturer warranty against defects in materials and workmanship. Some premium brands offer extended lifetime warranties.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna for high-value equipment purchases.